BEFORE SHIPPING A RETURN PLEASE CONTACT US VIA THE ‘QUICK CONTACT’ FORM AT THE BOTTOM OF THE PAGE FOR INSTRUCTIONS!
Goods may be returned or exchanged within 14 days of receipt providing they are returned in “as new” unopened condition, free of visible marks, scratches or defects, complete with all packaging materials and are accompanied by a receipt from the original purchase. Ribcage Mod Kits can only be returned if unopened and unused. Returned items are subject to a 5% restocking fee. Shipping charges are not refunded. Return shipping charges are the responsibility of the customer. FedEx and USPS are recommended for return shipping and . UPS should be avoided as they will charge additional fees to Back-Bone. In the event that taxes or duties are charged to Back-Bone on receipt of a returned item they will be subtracted from the refund. a receipt of the tax/duty charge will be provided to the customer in that case.
All returns are subject to inspection and return approval by back-bone staff. Back-Bone reserves the right to charge for missing or damaged merchandise and parts. If Back-Bone management determines that an item is returnable but does not meet all guidelines, Back-Bone reserves the right to charge an additional restocking fee. The fee charged may vary according to the item’s condition, the state of the item’s packaging and the item value. The minimum restocking fee is 5%.